FAQ

Can I visit your studio?
We will occasionally have open days, follow us on instagram @js_ceramics and Facebook for more info.

Please note: The studio is closed to the public outside of the open days - it's on a private home property.

Can I put my handmade ceramics / pottery in the dishwasher?
Yes, but we recommend drying thoroughly before you put them away.

Can I put my handmade ceramics / pottery in the microwave?
We recommend that you don't, they can get a bit hot.

Can I put my handmade ceramics / pottery in the oven?
It's not something we recommend, but you could, (we do ourselves). There is a small chance your piece might break due to thermal shock. 

Do you ship internationally?
Not currently

Do you offer wholesale purchasing for businesses and organisations?
Sometimes! Get in touch if you are interested. 

Do you offer ceramics / pottery classes?
Not currently, but we can put you in touch with local potters who do. Contact us to find out more.

How can I fix my broken ceramic / pottery item?
If your broken item is from us, and it was faulty or arrived broken, then please see our returns page to arrange a replacement/refund.
We recommend 24 hour Araldite glue for any ceramic repairs, and masking tape to support the item while the glue sets. However, the glue repair area should never come in contact with food or drink, as it could be unsafe. You could also search YouTube for 'how to kintsugi'  - a unique Japanese pottery repair technique. If your broken piece is very precious, you could get a professional to repair it - in New Zealand these people can help. 

Do you offer local pick ups from the studio?
No, we don't currently offer this as we all work flexible hours at the studio and it can be tricky arranging times that suit everyone. 

Do you do gift wrapping?
Yes, we do offer a free gift wrap service where we wrap your items with kraft paper and tie with natural jute twine. Just leave us a comment with your order at the checkout we'll gift wrap it for you. You can also write a gift message which we'll handwrite on one of our postcards and include with the parcel.


If you can't find the answer here, please contact us for more information.